Privacy Policy

1. Who We Are

ZedFind is a platform that helps users discover and connect with service providers.

For personal information processed through the ZedFind platform, ZedFind may act as a data controller where it determines the purposes and means of processing that information.

2. Information We Collect

Depending on how you use ZedFind, we may collect information such as:

• Name and contact information.
• Account credentials and authentication information.
• Phone numbers and email addresses.
• Location information where you choose to provide or enable it.
• Information about services you request, provide or interact with.
• Ratings, reviews and other content you submit.
• Device, browser and technical information needed to operate and secure the platform.
• Communications you send to ZedFind or other users through supported platform features.

3. How We Collect Information

We may collect personal information when you:

• Create or update a ZedFind account.
• Use ZedFind services and features.
• Contact us or request support.
• Submit reviews, ratings or other content.
• Interact with communications from us.
• Use our website or applications.

4. How We Use Personal Information

We may use personal information to:

• Create and manage your account.
• Provide and improve ZedFind services.
• Help users discover relevant service providers.
• Authenticate users and protect accounts.
• Communicate with you about your account or requests.
• Provide customer support.
• Detect, investigate and prevent fraud, abuse and security incidents.
• Understand how our platform is used so we can improve it.
• Comply with applicable legal obligations.

5. Legal Basis for Processing

We process personal information only where there is a lawful basis for doing so.

Depending on the circumstances, this may include your consent, performing a service you have requested, complying with a legal obligation, protecting legitimate interests or another lawful basis permitted by applicable law.

6. Location Information

Some ZedFind features may use location information to help you discover services near you.

Where location access is optional, you can control whether your device provides location information through your device or browser settings.

7. When We Share Personal Information

We may share personal information where necessary to operate ZedFind, provide requested services, protect users or comply with applicable law.

Depending on the service you use, information may be shared with relevant service providers or trusted service providers that process information on our behalf.

8. Service Providers and Third Parties

ZedFind may use third-party providers for services such as hosting, communications, authentication, analytics, security and other technical functions.

Where third parties process personal information on our behalf, we expect them to handle that information appropriately and in accordance with applicable requirements.

9. International Data Transfers

Some of our technology or service providers may process or store information outside Zambia.

Where personal information is transferred outside Zambia, we will take appropriate steps required by applicable data protection law.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required or permitted by law.

When personal information is no longer required, we will take appropriate steps to securely delete, anonymise or otherwise dispose of it where appropriate.

11. Data Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No online service can guarantee absolute security. We therefore encourage you to protect your account credentials and notify us if you believe your account or information has been compromised.

12. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information including:

• The right to access personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request erasure where applicable.
• The right to object to certain processing.
• The right to restrict certain processing where applicable.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.
• Rights relating to direct marketing and automated decision-making where applicable.

13. Direct Marketing

Where we send promotional communications, we will provide appropriate ways to manage your marketing preferences and opt out where required by law.

14. Cookies and Similar Technologies

ZedFind may use cookies or similar technologies that are necessary to operate the platform, maintain sessions, improve security and understand how our services are used.

Where additional technologies require your consent, we will provide appropriate controls where required.

15. Children's Privacy

ZedFind is not intended to knowingly collect personal information from children in circumstances where applicable law requires parental or guardian consent.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation.

16. Automated Decision-Making

If ZedFind introduces automated decision-making that has legal or similarly significant effects on individuals, we will provide information and rights required by applicable law.

17. Data Security Incidents

If we become aware of a personal data security incident, we will assess and respond to it in accordance with applicable law and our security procedures.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our services, practices or legal obligations change.

When appropriate, we will notify users of material changes and update the date shown at the beginning of this policy.

19. Questions, Requests and Complaints

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact ZedFind using the details provided below.

You may also have the right to raise a complaint with the Data Protection Commission of Zambia where applicable.